Frontier

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9 / 10 after 519 Reviews Based on overall, support & value average ratings

Frontier has over 300 projects globally, offering unlimited opportunities to volunteer abroad. You could be spending memorable days scuba diving off the brilliant white beaches of Fiji or discovering South Africa on a conservation project with lion cubs! You can learn new skills, gain valuable qualifications and make lifelong friends.

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I have spent 10 weeks on Mafia Island, Tanzania, participating in the Marine Conservation and Diving volunteering project with Frontier and have had the most incredible time. The accommodation, although very basic, had everything I needed with fairly comfortable sleeping arrangements, great food cooked by a lovely local woman called Rosie 6 days a week, bucket showers and a long drop which did the job, and comfortable working space (although slightly leaky in heavy rain).

I learnt to dive whilst out here, completing my PADI Open Water and Advanced Open Water courses and was trained by the dive officer here, Amanda Dennis. The 2 courses were completed in just over 2 weeks which was amazingly quick but suitably thorough, and I was therefore able to participate in lots of marine surveys and other sorts of dives. I managed to do 51 dives in 10 weeks which was unbelievable.

The whole experience was managed brilliantly with everything running smoothly, and all the staff have been so friendly and helpful, I haven't had any problems at all. I would absolutely recommend a trip with Frontier to anyone interested.

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Location:
Posted: May 11, 2015
Overall:
10
Support:
10
Value:
10
Age:
21

Overall this project was great. The other volunteers were fantastic, the staff and children at my school were amazing. My coordinator ensured I was working in a class with older children since I would be going on to teach at a secondary school when I returned to the UK, which was lovely.

There were however some issues. There were some ongoing issues with members of staff which created a bit of tension. Our coordinator did not appear to enjoy being in Fiji or working for Frontier. Moreover, the field brief for the project was completely inaccurate and I ended up wasting money on supplies I did not need. The visa situation needs to be emphasized - I came on the wrong visa, as has happened to volunteers in the past, and had to go to New Zealand for a week. I was no reimbursed for that week of my project. It was apparent that communication between London and the project itself was poor, and there is little understanding of what the project needs, although I know they are trying to correct this.

Whilst there were the issues I have mentioned above, I cannot stress enough how wonderful the homestay was, how welcoming my Fijian family were, and how much I loved my time in the school. It was an amazing experience, but I did feel I should mention Frontier's organizational problems.

Program:
Location:
Posted: April 14, 2015
Overall:
7
Support:
5
Value:
5
Age:
22

Comments

Hi Clementine, Thanks for your review and feedback of the project. It’s great to hear that you enjoyed your time in Fiji, it sounds like you gained a lot of practical experience, and the fact that the school were able to accommodate your interests must have made your project even more valuable. In response to your comments about the project coordinator, during the first stages of your project we were in a period of transition. We always strive to hire skilled, dedicated and enthusiastic field staff to move our projects forward, and it is regrettable that you feel that way. As I am sure you are aware, we have recently had many new staff join our Fiji projects who have already made an overwhelmingly positive impression on all of our Fiji-based projects. With regards to visas, this information is available in the project Field Brief. Given the recent changes to the visa process, of which new requirements can be introduced quite unexpectedly, we have been working closely with our field staff on developing this information further. As soon as we are made aware of any changes we endeavour to update the information for all new volunteers. We try to be as helpful as it is in our power to be in the question of visas and all such advice and guidance is given in the utmost good faith. As you know, a member of staff from our London Head Office is currently based in Fiji. We communicate with all our field staff and are kept up to date with everything that is happening on our projects on a daily basis. Thank you again for taking the time to submit your review, we take all feedback very seriously, whatever its nature to help us improve our projects at all levels. We are pleased that you enjoyed your experience in Fiji and wish you all the best in your future endeavours. All the best, The Frontier Team

I have had an amazing time volunteering with Frontier Costa Rica! The location is beautiful, the weather has been perfect, and the people were amazing. Waking up every morning to the call of Howler Monkeys is an experience I will never forget. The jungle is full of new and exciting things to see, from large Coatis and Monkeys to tiny Frogs and Spiders. The coolest animal I saw was the Fer-de-lance snake! Camp was made a really cosy place by all the staff and the volunteers, and I felt at home as soon as I arrived. I am sad that I have to leave but I've got tons of great memories!

Program:
Location:
Posted: April 13, 2015
Overall:
10
Support:
10
Value:
10
By: George S
Age:
21

I volunteered abroad for Frontier in Costa Rica in March and loved absolutely every second of it. I did things that I have never done before, saw tons of animals that I never would have had the opportunity of seeing in the wild, and saw breath taking views of Costa Rica. The staff were awesome and made me feel very comfortable and at home. The only thing that I didn't like about the project was that I signed up for the Climate Change Project and I didn't really do anything related to climate change. If I knew that that was how it would be, I would have just signed up for the big cats, primates, and turtles project (which is essentially what I did). Nonetheless, I had an amazing experience volunteering abroad with Frontier, which I was I was looking for overall. DEFINITELY CHOOSE ANY COSTA RICA PROJECT OFFERED.

Program:
Location:
Posted: April 8, 2015
Overall:
9
Support:
10
Value:
10
Age:
19

Unfortunately, although I had a good time at my placement in Namibia the advertisement for Volunteering at Naankuse was misleading. We were more like glorified farm hands than volunteers who were there to learn and help. I have since submitted my review to the coordinators at Naankuse who by the looks of it from facebook have taken some of my points on board ie mixing up the work. However, we were often left out of what was going on and not given details which would have made the overall experience more engaging, interesting and I would have been willing to go back. Unfortunately this was not the case. I feel it was Frontiers responsibility to advertise this better and make sure they are up to date with what is actually going on at Naankuse.

My next project was in Madagascar, I was a little out of my comfort zone and although the support on the ground was faultless the guys in the office I found distant, once you were a few weeks off from joining the project and once you were on the project.

I had been warned, albeit after I'd paid my money! that Frontier aren't too client focused and have now found they are actually quite expensive. There were hidden costs in Madagascar for extra food and also Naankuse, which meant missing out as I wasn't informed about it and this made it hard to budget for.

I will say this all the guys working on the projects are very passionate, if sometimes a little complacent.

Frontier need to advertise truthfully and be fully client focused and make sure communication is their top priority. Volunteers are paying a lot of money to join these projects & we should not be made to feel like we are just throwing money away.

Unfortunately I won't be using Frontier again.

Program:
Location:
Posted: March 31, 2015
Overall:
3
Support:
7
Value:
2
By: MissVCC
Age:

Comments

Hi Verity, Thank you for your comments, we appreciate all constructive feedback that we receive regarding our projects and we are sorry that you feel some aspects of your trip did not meet your expectations. We take 1000s of volunteers to projects every year and while the overwhelming majority have very successful experiences, there are occasionally times when they are not as successful as they could have been, which is why we have a comprehensive communication and feedback process in place between our participants, field teams and office teams. It is a shame that you did not utilise these communication channels and inform your Volunteer Coordinator of your views during your time on either of the projects, as it would have been taken up with the respective field teams to discuss what the issues may have been and whether any alternative measures were necessary, and we are confident we could have resolved any issues had you done so. Frontier is dedicated to providing support to all of our volunteers at all stages of their projects should volunteers need and request it. Thank you for your feedback on the field staff, it’s great to hear that they made such an impression. It sounds like your overall experience was a positive one. If you have anything further to add then please feel free to contact us directly. Thank you again for your feedback and we wish you well for your future endeavours. Kind regards, The Frontier Team

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